Customer Success and Support

Yes Energy® is how traders, power companies, and asset managers and developers can finally make sense of the complex, rapidly changing energy market. You get up-to-date data, comprehensive tools, and a specialized partner to help you WIN THE DAY AHEAD. 

Support to meet your every need.

From our inception in 2008, Yes Energy has partnered with our customers to build and tailor solutions that meet their needs. Today, close and long-term customer relationships continue to be a key part of the Yes Energy culture. 

We do that through a multifaceted Customer Support Program that is included with a Yes Energy product license. It leverages every member of the Yes Energy team in an effort to know, meet, and exceed our customers’ needs.

Contact Support

Call or email to get an immediate response to questions, comments, and ideas. Or get advice on how to apply our solutions to your specific problem or workflow.

Our support helpdesk is staffed by Yes Energy solutions experts - ensuring a very helpful experience in real-time!

Support Hours: 6:30 AM - 4:30 PM MT

Call us at
+1 303-993-2773

What our customers are saying...

“Yes Energy does such a great job of putting the customer first and ensuring that their customer service is top-notch. They’re very attentive when people need help. [They provide] training, demos, even hand holding at times [to show how we] can get the best value. … They’re very customer focused.”

Customer Success and Support Team


User education - any way you need it!

We have a robust education program to help users get more out of our solutions:  

  • Onsite, virtual and online video instruction

  • Webinars — users tips & tricks, use cases and more

  • Basic through advanced use case trainings

  • Power market fundamentals - Energy Markets 101, FTR 101, LMP 101


We love to visit
our users!

We think that spending time with each customer in their offices is a great way to deepen a business relationship. Users request visits or we suggest them at least once a year. We like to do onsite training, listen to users’ questions, collect enhancement requests and hear about new needs that we can say “yes” to. And we love it when customers visit us too!


User-Driven Development

Saying Yes to customers means that in each release we add user-requested features -- from simple tool enhancements to major analytic applications to new market data. 


Annual Yes Energy Summit

Most of our users attend our annual user gathering, the Yes Energy Summit. This multi-day event has an engaging agenda packed with useful education and Yes Energy solution updates. It’s a great opportunity to spend face-to-face time with our team and to rub shoulders with other power market participants.