Support to meet your every need.
From our inception in 2008, Yes Energy® has partnered with our customers to build and tailor solutions that meet their needs. Today, close and long-term customer relationships continue to be a key part of the Yes Energy culture.
We do that through a multi-faceted Customer Support Program that is included with a Yes Energy product license. It leverages every member of the Yes Energy team in an effort to know, meet and exceed our customers’ needs.
June 21 in Houston, TX
Learn how you can quickly integrate Yes Energy’s products into your day to day at this in-person Learning Lab!
We will also be joined by our data partner NGI to discuss the top four things affecting gas prices in North America in 2023. For current Yes Energy customers only. Lunch will be provided.
Call or email to get an immediate response to questions, comments, and ideas. Or get advice on how to apply our solutions to your specific problem or workflow.
Our support helpdesk is staffed by Yes Energy solutions experts - ensuring a very helpful experience in real-time!
Support Hours: 6:30 AM - 4:30 PM MT
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Customer Success Team
User education - any way you need it!
We have a robust education program to help users get more out of our solutions:
Onsite, virtual and online video instruction
Webinars — users tips & tricks, use cases and more
Basic through advanced use case trainings
Power market fundamentals - Energy Markets 101, FTR 101, LMP 101
We love to visit
We think that spending time with each customer in their offices is a great way to deepen a business relationship. Users request visits or we suggest them at least once a year. We like to do onsite training, listen to users’ questions, collect enhancement requests and hear about new needs that we can say “yes” to. And we love it when customers visit us too!
Saying Yes to customers means that in each weekly release we add user-requested features -- from simple tool enhancements to major analytic applications to new market data.
Annual Yes Energy Summit
Most of our users attend our annual user gathering, the Yes Energy Summit. This multi-day event has an engaging agenda packed with useful education and Yes Energy solution updates. It’s a great opportunity to spend face-to-face time with our team and to rub shoulders with other power market participants.