Support to meet your every need.

From the inception of Yes Energy in 2008 we’ve partnered with our customers to build and tailor solutions that meet their needs. Today, close and long term customer relationships continue to be a key part of the Yes Energy culture. Our aim is to deepen the value that our customers gain from using our solutions.

We do that through a multi-faceted Customer Support Program that is included with a Yes Energy product license. It leverages every member of the Yes Energy team in an effort to know, meet and exceed our customers’ needs.

Not only are your products great, but the value you place on your clients is exceptional. Companies throw the word ‘relationship’ around a lot and it usually means nothing. Your shop truly builds relationships.

Online video
User education - any way you need it!

We have a robust education program to help users get more out of our solutions:  

  • Onsite, virtual and online video instruction

  • Webinars -- users tips & tricks, use cases and more

  • Basic through advanced use case trainings

  • Power market fundamentals - Energy Markets 101, FTR 101, LMP 101

Love to visit
We love to visit our users!

We think that spending time with each customer in their offices is a great way to deepen a business relationship. Users request visits or we suggest them at least once a year. We like to do onsite training, listen to users’ questions, collect enhancement requests and hear about new needs that we can say “yes” to. And we love it when customers visit us too!

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User-Driven Development

Saying Yes to customers means that in every single twice-a-month release we add user-requested features-- from simple tool enhancements to major analytic applications to new market data.  Each year our user-based Steering Committee meets to suggest and vote on large and small product initiatives for us to develop and add to our solutions in the coming year.

 

Summit
Yes Energy Summit

Most of our users attend our annual user gathering, the Yes Energy Summit. This two-day event has an engaging agenda packed with useful education and Yes Energy solution updates. It’s a great opportunity to spend face-to-face time with our team and to rub shoulders with other power market participants. It culminates with the very important Steering Committee Meeting where our users tell us what we should develop in the coming year.

Customer service

Included with PowerSignals, QuickSignals, DataSignals and RiskSignals Licensees

Product support

Call or email and get an immediate response to questions, comments, ideas or funny stories. Or get advice on how to apply our solution to your specific problem or workflow. Our hotline is staffed by the Yes Energy folks who develop our solutions-- ensuring a very helpful experience in real-time!

support@yesenergy.com or 303.993.2773

Support Hours: 6:30 AM - 4:30 PM MST