Customer Success

customer success

Support to meet your every need.

From our inception in 2008, Yes Energy has partnered with our customers to build and tailor solutions that meet their needs. Today, close and long-term customer relationships continue to be a key part of the Yes Energy culture. Our aim is to deepen the value that our customers gain from using our solutions.

We do that through a multi-faceted Customer Support Program that is included with a Yes Energy product license. It leverages every member of the Yes Energy team in an effort to know, meet and exceed our customers’ needs.

Contact Support

Call or email to get an immediate response to questions, comments, and ideas. Or get advice on how to apply our solutions to your specific problem or workflow.

Our support helpdesk is staffed by Yes Energy solutions experts - ensuring a very helpful experience in real-time!

Support Hours: 6:30 AM - 4:30 PM MT

Call us at
303.993.2773

Customer Success Team

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User education - any way you need it!

We have a robust education program to help users get more out of our solutions:  

  • Onsite, virtual and online video instruction

  • Webinars — users tips & tricks, use cases and more

  • Basic through advanced use case trainings

  • Power market fundamentals - Energy Markets 101, FTR 101, LMP 101

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We love to visit our users!

We think that spending time with each customer in their offices is a great way to deepen a business relationship. Users request visits or we suggest them at least once a year. We like to do onsite training, listen to users’ questions, collect enhancement requests and hear about new needs that we can say “yes” to. And we love it when customers visit us too!

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User-Driven Development

Saying Yes to customers means that in each twice-a-month release we add user-requested features -- from simple tool enhancements to major analytic applications to new market data. 

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Annual Yes Energy Summit

Most of our users attend our annual user gathering, the Yes Energy Summit. This two-day event has an engaging agenda packed with useful education and Yes Energy solution updates. It’s a great opportunity to spend face-to-face time with our team and to rub shoulders with other power market participants. 

Upcoming Learning Lab Events

New York City - October 26

NYC Learning Lab (3)

Join us at Jay Suites in midtown Manhattan for a day of learning aimed at helping  you quickly integrate Yes Energy’s products into your day to day. Details coming soon! 

Houston - Fall, 2022

Houston Learning Lab (1)

Join us in Houston this fall for a Learning Lab - details and registration coming soon!