Support to meet your every need.
From our inception in 2008, Yes Energy has partnered with our customers to build and tailor solutions that meet their needs. Today, close and long-term customer relationships continue to be a key part of the Yes Energy culture. Our aim is to deepen the value that our customers gain from using our solutions.
We do that through a multi-faceted Customer Support Program that is included with a Yes Energy product license. It leverages every member of the Yes Energy team in an effort to know, meet and exceed our customers’ needs.
Call or email to get an immediate response to questions, comments, and ideas. Or get advice on how to apply our solutions to your specific problem or workflow.
Our support helpdesk is staffed by Yes Energy solutions experts - ensuring a very helpful experience in real-time!
Support Hours: 6:30 AM - 4:30 PM MT
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Customer Success Team
User education - any way you need it!
We have a robust education program to help users get more out of our solutions:
Onsite, virtual and online video instruction
Webinars — users tips & tricks, use cases and more
Basic through advanced use case trainings
Power market fundamentals - Energy Markets 101, FTR 101, LMP 101
We love to visit our users!
We think that spending time with each customer in their offices is a great way to deepen a business relationship. Users request visits or we suggest them at least once a year. We like to do onsite training, listen to users’ questions, collect enhancement requests and hear about new needs that we can say “yes” to. And we love it when customers visit us too!
Saying Yes to customers means that in each twice-a-month release we add user-requested features -- from simple tool enhancements to major analytic applications to new market data.
Annual Yes Energy Summit
Most of our users attend our annual user gathering, the Yes Energy Summit. This two-day event has an engaging agenda packed with useful education and Yes Energy solution updates. It’s a great opportunity to spend face-to-face time with our team and to rub shoulders with other power market participants.