PowerCore Customer Stories
Trusted by the Teams Who Bid, Schedule, and Settle the Market
In Their Words
What Customers Say About PowerCore
From EIM onboarding to shadow settlements and invoice processing, here is how teams across the market put PowerCore to work.
“Southern California Edison (SCE) has been a happy client of PowerCore since 2009. In 2024, and after careful consideration, we strategically migrated from the on-premise version of the PowerCore Platform to its cloud-based counterpart and couldn’t be happier with the results.
To give some context of scale, in 2023 alone, SCE settled and validated over $1 billion net ($9 billion gross) in California ISO (CAISO) charges leading to $65 million in successful disputes, using the thick (on-premise) version of PowerCore. One of the primary reasons for the change to its hosted environment was to ensure that the CAISO was accurately settling market charges and resolving inaccuracies and disputes efficiently, lowering costs for our customers. The hosted version of PowerCore has helped to enable this in several ways, including:
- SCE users have greatly benefitted from being able to better manage and more seamlessly (and accurately) validate market charges.
- PowerCore’s cloud version has helped streamline processing leading to successful disputes and savings, directly benefiting SCE customers.
- PowerCore’s hosted version with its enhanced application provides a better user experience facilitating easier data filtering and viewing capabilities.
- From a technical viewpoint, PowerCore’s cloud infrastructure has enabled faster and more frequent updates, keeping SCE at the forefront of technological advancements. It also provides unmatched flexibility, allowing our team to scale storage and CPU resources as-needed.
- By allowing PowerCore personnel to handle support and maintenance of PowerCore in the cloud, SCE’s IT staff can focus more attention on other aspects of our business operations.
The cloud-based PowerCore platform has been transformative for SCE. The benefits of quicker deployments, advanced user and technical functionality, and significant financial savings have had a profoundly positive impact on our business. We’re extremely satisfied with PowerCore and their exceptional pre and post-go-live support, and we look forward to continued success together.
“We’ve had a lot of efficiency come into our invoicing process, especially with how we validate, which saves a lot of time. PowerCore also has really great energy industry expertise that you can see in their Customer Support staff who really know what they’re talking about. Any questions we have are answered promptly and accurately..”
“TID is extremely satisfied with the level of customer service PowerCore provides. From the timely and attentive communication, helpful training, and friendly employees, they have exceeded our expectations. The PowerCore product is an essential tool to disseminate a large amount of data in a timely manner. Visual Analytics provides so many snapshots of real-time data and is tremendously helpful to see how units are performing in real-time in the CAISO market. The ease of highlighting variances in the settlement statements utilizing Energy-Core’s shadow settlements has streamlined our settlement process. Additionally, we have also enjoyed the ability to easily export data to Excel to be able to further review the data.”
“PowerCore was the clear choice to provide us with comprehensive bid-to-bill functionality that could handle our complex renewable bidding and settlements requirements for the CAISO market. They worked closely with us throughout the implementation process to meet all our specific requirements, and the Terra-Gen team has already derived significant benefits in multiple areas. The PowerCore modules we licensed have helped us more quickly bid, analyze, optimize, and report on the performance of our renewable and hybrid fleet, significantly enhancing our CAISO market participation and, ultimately, the more efficient delivery of clean energy to customers.”
“We selected PowerCore because they were the most responsive and informed group that we spoke to in our initial software screening. In implementation, they have continued to display that level of expertise. PowerCore provides enough of a quantitative difference in processing capability, as to arrive at a qualitatively different staff experience. It’s the difference between a trader spending 4 hours analyzing a single day’s settlement in. XLS, and spending 5 minutes confirming an outcome in full-color charts via Visual Analytics. It’s the difference between IT spending an hour a day making sure data gets downloaded, and simply logging in to review your already downloaded data. It’s the difference between having your accounting department spend 10 hours correlating CAISO reports to compare to a CAISO statement, and just clicking one button to receive that spreadsheet. In other words, it’s the difference between making a profit and spending that profit on the time it takes trying to figure out if you did.
Of course, there are other products out there, but when you consider the staff, the customization capability, and the modern platform that PowerCore provides, you can’t beat the value for the price.”
“SRP recently licensed PowerCore’s CAISO ISO Downloader, CAISO Visual Analytics, and CAISO Settlements Analyzer modules. Those modules along with the daily download and verifications service have significantly enhanced SRP’s ability to quickly identify, explore, and subsequently resolve EIM-related front and back-office issues. Specific features SRP has found to be of particularly high value to date include near real-time reporting, visualization tools, customized business rules, EIM shadow benefits calculations, customization hours, and database access. Those features in conjunction with PowerCore’s ease of use and exceptional customer support have resulted in a winning combination for SRP, helping us hit the ground running as a new CAISO EIM participant.”
“PowerCore’s EIM settlement software, including the Visual Analytics module, is intuitive and easy to use. The PowerCore system has been valuable to SMUD for identifying dispute items and investigating operational issues. It’s designed from an analyst’s viewpoint and offers a variety of ways to view settlement-related data, right out of the box. The Visual Analytics module enables us to quickly see real-time profit/loss and identify uninstructed deviations at the resource level to head off problems and minimize negative settlement implications.
We’re also very satisfied with PowerCore’s customer service. We appreciate their hands-on approach and quick responses to our requests and resolving issues. Their ability to quickly act on our changing priorities is one of their strengths. We consider PowerCore to be a highly engaged and collaborative partner in our entry into the EIM market.”
“EIM activity produces voluminous data and PowerCore is a key tool for efficiently managing and consuming data. PowerCore’s Visual Analytics module for historical and real-time has allowed PSE to track market operations in real-time and conduct post-analytics. PowerCore features business rules logic enabling us to track and monitor defined market events. PSE staff worked with PowerCore to replicate CAISO EIM benefit logic, which has proven essential in validating CAISO’s benefit estimates. PowerCore staff has been and continues to be flexible and responsive as PSE integrates PowerCore into operations.”
“Utilizing the PowerCore Visual Analytics module, PacifiCorp was able to quantify the benefits associated with additional capital investment at its generation facilities, utilizing VA’s profit and loss calculator. The Visual Analytics module allows us to see nodal-based P&L calculations that provide clear price signals associated with changes in the market in our balancing area, as well as changes in the broader EIM. This type of information has allowed us to more easily understand and quantify the benefits associated with enhanced flexibility at its plants and assess any capital improvements that may allow increased flexibility to react to changes in the market. In addition, PacifiCorp has been able to further analyze uninstructed deviations at its plants and spot issues in real-time to minimize cost impacts to its customers.”
“PowerCore has simplified our MISO interactions and improved our processes. Demand bids, energy offers, financial schedules, and corresponding settlements can be managed across multiple asset owners with fewer staff-hours and less potential for error. Data extraction, data handling, report creation, and general back-office activities have been made considerably easier.”
“Idaho Power Company (IPC) recently selected PowerCore Shadow Settlement, EIM Sub-allocation, and Contract Billing modules after a comprehensive RFP process for both the PRSC and EESC. These modules allow us to streamline current analytics processes with the shadow settlement review and perform subsequent transmission customer invoicing all within one system. Since IPC joined WEIM, we have used PowerCore for dispatch analysis, reporting, and other market analytics needs. PowerCore staff is knowledgeable on ISO/WEIM market rules and provides a high level of customer service and user support. We look forward to implementing the WEIM Shadow Settlement, WEIM Sub-Allocation, and Customer Invoicing solutions and continuing to build on our partnership with PowerCore.”
“PowerCore Visual Analytics has allowed Idaho Power to review market operations in real-time and conduct post-market analytics for front and back office staff. The software is intuitive, easy to use, and designed with an analyst mindset. The PowerCore Visual Analytics module also provides the ability to shadow the CAISO EIM benefits logic which has proven essential in validating the CAISO EIM quarterly benefits reports, as well as regulatory reporting. PowerCore staff are responsive to IPC business needs and work with IPC staff to resolve issues timely and efficiently.”
“The PowerCore system has really been a huge benefit to us. Our schedulers and traders have already seen huge benefits from the Visual Analytics module. With a single real-time dashboard that automatically updates itself every 5 minutes, we now have timely visibility into the CAISO’s 5-minute ADS generator dispatches, our internal meter data reads, RT imbalance energy, and all schedules and LMPs. Having a single screen with this information, which allows us to perform RT analysis and reporting, has been amazing. Within a few weeks after the PowerCore implementation, we found several internal and CAISO issues that we are following up on to improve our generator performance.
Regarding the PowerCore back-office functionality, now all of our CAISO data downloading is completely automated, and we can shadow estimate and validate our CAISO settlement statements accurately and on time. Weekly reporting processes that we previously completed manually that would take days to perform can now be completed in about two hours using the PowerCore system. The PowerCore modules for CAISO Settlements have provided us with transparency, calculation accuracy, and ease of use that we saw during the original demonstration. We are very pleased with the PowerCore system.”
“We were very impressed with the superior functionality of the PowerCore application and the incredible customer service provided by PowerCore staff. We wanted our front-office personnel to also benefit from PowerCore, realizing that a single, completely integrated application for all of our front and back-office users would result in material time and cost savings for our organization.”
“We now have a single application used by our entire organization for transacting with the CAISO and our counterparties, from entering deals to scheduling, downloading CAISO data, calculating shadow settlements, reporting, and counterparty settlement. Since the production rollout of the PowerCore deal capture and scheduling functionality, our traders and schedulers are extremely pleased.”
“We have been using PowerCore for almost a year and are continuing to utilize and optimize their full suite of software (Scheduling, Bidding, Trade Capture, E-Tag, Settlements, Shadow, Meter, and Visual Analytics) and are excited with how much we can do! We are able to customize reports and layouts to suit our needs. PowerCore has delivered excellent customer service and quick responses to any issues that come up. We have been extremely happy with the bid-to-bill software and in particular with Visual Analytics and its ability to organize and display large amounts of data in a way that can be processed quickly. As a smaller utility, PowerCore has definitely made us feel just as important as any other (larger) customer. With their customer service and array of software products, we know we’ll be able to accommodate any new changes that come our way.”
“One year ago, we implemented the PowerCore ETRM system on time and on budget. We were able to successfully replace multiple systems with one system that could address the process improvements and reporting enhancements we felt were critical needs for our operations. The PowerCore product and customer support staff have allowed us to realize a new level of efficiency across multiple departments. We are extremely happy with our selection of PowerCore.”
“PowerCore has been an excellent business partner, and has consistently gone above and beyond from a customer service standpoint. From timely communication, thoughtful collaboration, helpful training, friendly staff members and quick responses and resolutions, PowerCore represents what a first-class vendor stands for. The PowerCore system provides a full-suite solution that supports Avista’s real-time operations insights, post-market analytics, shadow settlements and validation, billing and invoicing, benefit calculation, as well as any required customizations. PowerCore is very intuitive to analysts, which shows a focus on anticipating end-user needs. Avista could not be more pleased with our decision to choose PowerCore to support our settlements and analytics functions for the WEIM.”
“PowerCore technology is one-of-a-kind. We were at first overwhelmed with the amount of data used in the structured markets to determine and calculate charge codes, but PowerCore accelerated our position from novice to intermediate on day one. It delivers a level of trust and expertise that makes it ideal for any level of user right out-of-the box. The PowerCore staff were continually committed to AEPCO’s successful transition during our market implementation, and the firm offers a variety of tools to make anyone a power user.”
“With El Paso Electric Company (EPE) joining the Energy Imbalance Market (EIM), the company needed a settlements application that could support the new EIM settlements functions. PowerCore provided this support. The functionality from PowerCore was not limited to the settlements processes but also helped with visual analytics and metering submission. The implementation process was seamless and efficient, thanks to the dedicated and responsive support from the PowerCore team. From initial onboarding to final go-live, PowerCore provided exceptional guidance and assistance at every step. The software was tailored to EPE’s specific needs, and the customization options were extensive, allowing EPE to streamline the settlements processing workflow at a whole new level.
One of the standout features of PowerCore is its user-friendly interface. The intuitive design and navigation made it easy for the EPE team to adapt to the new system, reducing the learning curve and ensuring smooth adoption across the organization. PowerCore’s robust functionality enabled EPE to automate various manual processes, resulting in increased efficiency and accuracy in settlements processing.
Moreover, the level of support EPE received from the PowerCore team during the implementation has been exceptional. Their responsiveness and willingness to address any questions or concerns was exemplary. PowerCore consistently went above and beyond to ensure EPE’s satisfaction.
In summary, the implementation of PowerCore has been a success for EPE. The software transformed EPE’s settlements processing operations, bringing increased efficiency, accuracy, and visibility. The seamless implementation process, user-friendly interface, robust functionality, and excellent support from the PowerCore team made it a truly positive experience. EPE highly recommends PowerCore to any institution seeking a reliable and effective solution for EIM settlements processing.”
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